“Your evidence belongs to you. MyNeuroPass exists to help you organise, control and share it — not to trap it.”
What you can request
- A copy or export of your account data
- Deletion of your account
- Deletion of specific uploaded evidence
- Removal of your public NeuroPass page
- Correction of inaccurate information
- Withdrawal of any sharing permission you have previously granted
What deleting your account does
- Your private How I Learn Best choices: removed.
- What processes asked of you (private ledger): removed.
- Your support journeys: removed.
- Your workplace support items and their dates: removed.
- History of steps on your support items, including organisation responses: removed.
- Your private notes on support items (never shared): removed.
- People you chose to help you, and their journey-by-journey access: removed.
- Record of what your helpers did: removed.
- Places where you helped someone else: your link is removed. Your account is removed from their helper list and all journey access ends. Their own record stays theirs.
- How processes may interact with you (experimental): removed.
- What a future personal agent may do for you (experimental): removed.
- Record of authority changes, blocked requests and approvals (experimental): removed.
- MEET Messages: your role-specific conversations with organisations, and their history (opened, sent, muted, blocked, closed, reported): removed. Conversations are attached to your opportunity record, so they are deleted with it — including the organisation's view of them. No organisation retention right is claimed. Reports you made stay in the problem reports list until that is deleted too, and never contain message text.
- Phones you allowed to receive notifications (platform and dates; the device code is not included in the download): removed.
- Saved requirement-by-requirement results for roles: removed.
- Problems you reported and their status: removed.
- Your Work Support & Funding Records: removed.
- Your capabilities: removed.
- Contributions from people who saw your work: removed.
- Your development goals: removed.
- Factual review or correction requests you sent about decisions, with responses: removed.
- Decision receipts shared with you: kept by the organisation. These are the organisation's frozen record of a human decision. They cannot be edited, so they stay with the organisation, linked only to an account number that no longer exists. No profile or evidence remains attached, and the organisation's screens show the written reason as withheld. The stored wording itself is not erased, because the record cannot be changed; this is under policy review.
- Start and check-in records: kept by the organisation. These belong to the organisation's employment records and stay with them, linked only to an account number that no longer exists.
We have not set a fixed number of years for keeping records. They are kept until they are deleted as described here.
Do it yourself, in your account
- Download your data: on your Profile page, choose the data download. You get a machine-readable file of your own records, including a list of what happens to each type of record if you delete your account.
- Delete your account: also on your Profile page. It happens straight away and follows the list above.
- Evidence, sharing and your public page: you can remove evidence, withdraw sharing and turn off your public NeuroPass page yourself at any time.
Records organisations keep
Decision receipts, start records and check-ins belong to the organisation that made them and cannot be edited. After you delete your account they stay linked only to an account number that no longer exists, with no profile or evidence attached. The organisation's screens then show the written reason for a decision as withheld. The stored wording itself is not erased, because these records cannot be changed. We are reviewing this with policy and legal advice.
Anything else
For anything you cannot do yourself — such as correcting something an organisation recorded, or a question about records they keep — email info@myneuropass.com from the address on your account. We will reply and tell you what we can and cannot do.
Questions
Email info@myneuropass.com.