MyNeuroPass is built for neurodivergent professionals. Accessibility is a core part of the product, not a compliance afterthought. This page describes the accessibility measures currently in place, known limitations we are still working on, and how to contact us if you encounter a barrier.
Scope
This statement applies to the MyNeuroPass web application at myneuropass.com and www.myneuropass.com, including the marketing site, candidate onboarding, evidence upload, passport, and employer dashboards.
Standard we aim for
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, as referenced by the EN 301 549 harmonised standard used under the European Accessibility Act (Directive (EU) 2019/882). We are a new service launching in 2026 and this page will be updated as coverage improves.
MyNeuroPass is currently aligned with WCAG 2.2 AA targets across public routes based on the latest automated checks and manual keyboard/accessibility review. We do not claim independent certification. Authenticated routes will continue to be tested during pilot readiness. Accessibility will continue to be improved through feedback from disabled and neurodivergent users.
Measures currently in place
- Skip-to-main-content link at the top of every page for keyboard users (added 8 July 2026).
- Modal dialogs (Help panel, Before-you-share confirmation) trap focus, restore focus to their trigger on close, and close on the Escape key.
- Global
prefers-reduced-motionsupport: non-essential animations and transitions are disabled for users who request reduced motion at the OS level. - Accessibility preferences page at
/settings/accessibilitywith Plain English mode, step-by-step guidance, extra confirmation before sensitive sharing, and save-and-come-back reminders.
- Semantic HTML for headings, forms, and navigation.
- Programmatically associated
<label>elements on sign-in and sign-up fields (added July 2026). - Visible keyboard focus indicators on links, buttons, and form controls across the site.
- Error and success notifications announced to screen readers as assertive alerts, not just displayed visually.
- Autocomplete hints on account fields (name, email, password) so password managers and assistive tech can populate them.
- Support for standard browser zoom up to 200% without loss of content.
- A "How you work best" and "Accessibility preferences" section on your profile that lets you record support needs privately, only shared if you turn sharing on.
- No time-limited onboarding steps, no auto-logout during form entry, and no forced session timeouts in the sign-up or evidence flow.
Known limitations
We are being upfront about what is not yet done. As of the last review date above:
- Decorative marketing accents. Some purely decorative elements on the marketing homepage (large outlined numerals, faint background glows) sit below the 4.5:1 ratio. They carry no information and are marked
aria-hidden, so they do not affect screen-reader users, but sighted users on low-contrast displays may find them faint. All meaningful text and interactive controls meet WCAG 2.2 AA. - Video and audio content. We do not currently ship any video or audio, so captions and transcripts do not apply. If that changes, they will be provided.
How to report an accessibility issue
Every authenticated page carries a Need help? panel with a Report an issue form — that is the fastest way to reach us and it captures the page you were on. You can also email us directly (see below).
Assistive technology and browser support
We test primarily with recent versions of Chrome, Firefox, Safari, and Edge, and with the VoiceOver (macOS/iOS) and NVDA (Windows) screen readers. Older browsers may work but are not actively tested.
Reporting an accessibility issue
If you hit a barrier using MyNeuroPass — anything from a form you can't complete with a keyboard to text you can't read to a screen reader saying the wrong thing — please tell us. We treat accessibility bug reports as high priority.
- Email: info@myneuropass.com
- Please include, if you can: the page URL, what you were trying to do, what happened, and what browser / assistive technology you were using.
- We aim to acknowledge reports within 5 working days and to give a fix or workaround plan within 20 working days.
Enforcement (EU users)
If you are not satisfied with our response, you can escalate to your national market-surveillance authority under the European Accessibility Act (Directive (EU) 2019/882). We will cooperate with any such enquiry.
Preparation of this statement
This statement was last reviewed on 8 July 2026 as part of a formal WCAG 2.2 AA and EN 301 549 alignment pass. The review combined an automated axe-core 4.10 scan of public onboarding pages, a manual code review of authenticated flows, and manual keyboard-only checks of the marketing site, sign-in, Help panel, Before-you-share confirmation, and accessibility settings toggles. It will be reviewed at least once every 12 months, and sooner whenever we ship a substantial change to onboarding, evidence upload, or the passport view.